Terms of Service

By hiring JARO.DESIGN® (hereinafter referred to as the "Studio") for a project, you (hereinafter referred to as the "Client") agree to the following terms and conditions. These terms are designed to ensure a smooth, efficient, and transparent working relationship.

1. Services & Scope

The specific services to be provided (e.g., Webflow development, UI/UX Design, Branding) will be defined in a written proposal or Quote of Services.

  • Any work requested outside the scope of the original proposal is considered a "Change Request" and will be billed additionally.
  • The Studio reserves the right to decline additional work if it does not fit the current schedule.

2. Pricing & Billing Structure

Transparency in billing is a core value of the Studio. Work is performed under one of the two following structures:

2.1 Fixed-Price Projects

For most design and development builds, a flat fee is agreed upon before work begins.

  • Payment Schedule: Typically requires a 50% non-refundable deposit to secure the booking, with the remaining 50% due prior to final file delivery or website launch.
  • The remaining 50% is paid by the Client only when everything is approved by the Client.
  • Start Date: The deposit secures a specific slot in the Studio's schedule. Work commences on the agreed Start Date, provided the deposit has been received.

2.2 Subscription Plans (Retainers)

For ongoing partnerships, the Studio offers three tiers of monthly support. These plans ensure the Client has guaranteed availability and a dedicated slot in the production schedule.

The Plans:

  • Essential: 20 hours / month (Best for maintenance & small iterations)
  • Pro: 40 hours / month (Best for steady growth & feature builds)
  • Unlimited: Min. 80 hours / month (Best for aggressive scaling & full product oversight)

Subscription Terms:

  • Flexibility: The Client may switch plans or cancel the subscription at any time.
  • Billing Cycle: Plans are billed monthly via the Client Dashboard.
  • Response Time: The Studio maintains a 1-business day response time (Mon–Fri) for all subscription clients via a dedicated Slack channel.
  • Turnaround: Average task turnaround is 1–2 days, dependent on complexity. The Studio focuses on one active task at a time to ensure maximum quality and focus.
  • Money-Back Guarantee: The Studio stands by its quality. If the Client is not satisfied with the work delivered, they are eligible for a refund as per the specific refund policy terms.

Efficiency & Hour Deduction Policy:To maximize the value of the subscription, the Studio tracks time with a focus on deep work and efficiency. Hours are deducted from the monthly allowance based on the following rules:

  • Minimum Deduction: The minimum time deduction for any single request is 1 hour.
  • Context Switching: Multiple fragmented requests sent throughout the day (e.g., two separate 45-minute emails) will be treated as separate tasks and deducted as 2 hours.
  • Batching: Clients are strongly encouraged to batch feedback and tasks into single, comprehensive requests. This prevents "context switching penalty" and ensures subscription hours are spent on actual building, not communication management.
  • Rounding: All time tracked is rounded up to the nearest hour.

2.3 Hourly Engagements & Maintenance

For maintenance, updates, or tasks outside a fixed scope, work is billed at an hourly rate of $100/hr. To ensure high-quality output, the following strict billing rules apply:

  • Block Billing: Hourly work is billed based on uninterrupted working time blocks.
  • Minimum Charge: The minimum billable time for any task or request is 1 hour.
  • Rounding: All time is rounded up to the nearest full hour.
  • Context Switching: Efficiency requires focus. If a Client sends multiple separate requests throughout the day, each request initiates a new billing block.
    • Example: If a task requiring 45 minutes is sent at 9:00 AM, and a second task requiring 45 minutes is sent at 2:00 PM, the Client will be billed for 2 Hours (two separate 1-hour blocks), not 1.5 hours.
  • Bulk Requests: To optimize the budget, Clients are strongly encouraged to compile edits and tasks into single, bulk requests (e.g., one comprehensive email per week) rather than sending ad-hoc messages.

3. Communication & Hours

  • Async-First: To maximize deep work time, communication is primarily asynchronous (Email, Slack, or Project Management Tool).
  • Availability: Standard working hours are [Mon-Fri], [9AM] to [17PM] [CET].
  • Response Time: Please allow up to [24-48] hours for a response to non-emergency inquiries.

4. Revisions (Fixed Price Projects)

Unless otherwise stated in the proposal, fixed-price projects include unlimited rounds of revisions.

  • A "revision" constitutes a refinement of the existing design direction.
  • A "redesign" (changing the fundamental structure or concept after approval) is not a revision and will be quoted as a new project or billed hourly.

5. Intellectual Property (IP)

  • Upon Full Payment: Once the final invoice is paid in full, the Client obtains ownership of the final visual designs and build files.
  • Studio Rights: The Studio retains the right to use the work for portfolio, marketing, and self-promotion purposes.
  • Ghosting: If a project is canceled or the Client becomes unresponsive before full payment, the IP remains the sole property of the Studio.

6. Client Responsibilities & Delays

  • Assets: The Client must provide all necessary text, images, and credentials in a timely manner.
  • Delays: If the Client delays feedback or assets by more than 14 days, the project timeline will be rescheduled based on the Studio's current availability.
  • Dormancy: If a project pauses for more than 30 days due to Client inaction, a "restart fee" of $1,000 may be applied to resume work.

7. Liability, Warranty & Performance

  • Standard of Delivery: The Studio guarantees that all work is delivered in accordance with current industry best practices, technical standards, and the agreed-upon scope. The Studio takes pride in delivering high-quality, optimized, and functional digital products.
  • No Performance Guarantee: While the Studio builds with growth and optimization in mind, the Studio cannot guarantee specific business results (e.g., increased sales, conversion rates, user adoption, or search engine rankings). The success of the Client’s project depends on numerous factors outside the Studio’s control, including market trends, the Client's marketing strategy, product viability, and audience behavior. Therefore, the Studio accepts no liability for the commercial success or failure of the project post-launch.
  • Third-Party Tools: The Studio is not responsible for changes, downtime, subscription costs, or data loss caused by third-party services (e.g., Webflow updates, Hosting Providers, Plugins, API integrations).
  • Post-Launch Responsibility: Once a site is launched and handed over, the Studio is not responsible for errors or breakages caused by the Client’s subsequent edits, third-party plugin updates, or browser version changes, unless a specific Maintenance Agreement is active.
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